1. Introduction
Welcome to INSIEME, a professional connection platform where experts monetize their expertise and professionals build meaningful client relationships. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
Age Requirement: INSIEME is intended for users who are 18 years of age or older. We do not knowingly collect information from individuals under 18.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number (optional), professional title, bio
- Professional Profile: Profile picture, profession, expertise areas, consultation rates, professional credentials
- Connection Content: Messages, consultation requests, professional advice, and content shared during connections
- Payment Information: Subscription tier selection (payment processing handled by Apple)
- Communications: Direct messages between professionals, consultation notes, support inquiries
2.2 Information Collected Automatically
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: Features used, connections made, consultations completed, time spent in the App
- Connection Analytics: Match success rates, response times, connection quality metrics
- Log Data: IP address, browser type, pages visited, timestamps
- Location Data: General location (city/country level) based on IP address for better professional matching
2.3 Information from Third Parties
- Social Media: If you sign in using Apple ID or other social login, we receive basic profile information
- Payment Processors: Apple provides subscription status and transaction information
- Professional Verification: Credential verification for lawyers, investors, consultants, and other professionals
3. How We Use Your Information
We use the information we collect to:
3.1 Provide and Improve Services
- Create and manage your professional account
- Process subscriptions and facilitate monetization
- Enable direct connections between professionals and clients
- Match you with relevant professionals based on expertise and needs
- Display your professional profile to potential clients
- Facilitate video calls and consultations
- Improve our smart matching algorithm
3.2 Communication
- Send notifications about new connection requests
- Alert you to consultation opportunities
- Notify you of messages from clients or professionals
- Send updates about new features or policy changes
- Share success tips for monetizing your expertise (you can opt out)
3.3 Safety and Security
- Verify professional credentials and expertise
- Maintain quality standards for professional services
- Detect and prevent fraud, abuse, and security incidents
- Enforce our Terms of Use and professional standards
- Monitor compliance with platform guidelines
3.4 Analytics and Research
- Analyze connection patterns and success rates
- Research to improve professional matching
- Create aggregated, anonymized statistics
- Optimize monetization opportunities for professionals
3.5 Legal Obligations
- Comply with applicable laws and regulations
- Respond to legal requests and prevent harm
4. How We Share Your Information
We share your information in the following circumstances:
4.1 With Other Users
- Your professional profile (name, photo, bio, expertise, credentials) is visible to users based on your tier and settings
- Clients who connect with you can see your professional information
- Your availability and consultation rates are shown to matched users
- Professional achievements and verified badges are displayed publicly
4.2 With Service Providers
We work with third-party service providers who help us operate the App:
- Cloud Hosting: Servers to store data (e.g., AWS, Google Cloud)
- Analytics: Services to analyze connection patterns and platform usage
- Communication: Email, notification, and video call services
- Payment Processing: Apple handles all subscription payments
- Verification Services: Professional credential verification
These providers are contractually obligated to protect your data and use it only as we direct.
4.3 For Legal Reasons
We may disclose your information if required by law or to:
- Comply with legal obligations or court orders
- Protect our rights, property, or safety
- Prevent fraud or security issues
- Respond to government requests
4.4 Business Transfers
If INSIEME is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.
4.5 With Your Consent
We may share your information for other purposes with your explicit consent.
5. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
5.1 EU/EEA Users (GDPR Rights)
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to certain types of data processing
- Right to Withdraw Consent: Withdraw consent for data processing at any time
- Right to Lodge a Complaint: File a complaint with your local data protection authority
5.2 How to Exercise Your Rights
To exercise these rights, contact us at:
We will respond to your request within 30 days. We may request verification of your identity before processing your request.
6. Data Security
We implement security measures to protect your information, including:
- Encryption: Data transmitted between your device and our servers is encrypted using SSL/TLS
- Secure Storage: Personal and professional data is stored on secure servers with restricted access
- Authentication: Account access requires secure authentication
- Professional Verification: Multi-step verification for professional credentials
- Regular Audits: We conduct security audits and updates
- Employee Training: Staff are trained on data privacy and security
Note: No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information:
- Account Data: As long as your account is active
- Professional Content: Consultation records and professional exchanges are retained to maintain service quality
- Connection History: To help build your professional reputation and track earnings
- Transaction Records: For 7 years to comply with tax and accounting regulations
- Legal Requirements: As required by law or to resolve disputes
When data is no longer needed, we securely delete or anonymize it.
8. Cookies and Tracking Technologies
8.1 What We Use
- Essential Cookies: Required for the App to function (login, security)
- Analytics: Track usage to improve professional matching and connections
- Preferences: Remember your settings and professional preferences
8.2 Your Choices
You can manage cookie preferences in your device settings or browser. Note that disabling cookies may affect App functionality.
9. Third-Party Links
The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
10. Children's Privacy
INSIEME is a professional platform not intended for anyone under 18. We do not knowingly collect information from children. If we learn that we have collected information from a person under 18, we will delete it immediately.
If you believe a child has provided us with personal information, please contact us at privacy@insiemesocial.it.
11. International Data Transfers
INSIEME operates globally to connect professionals worldwide. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the European Commission
- Adequate protection mechanisms required by GDPR
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be:
- Posted in the App with an updated "Last Updated" date
- Communicated to you via email or in-app notification for significant changes
- Effective 30 days after posting (unless changes are required immediately for legal reasons)
We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Officer: For EU/EEA residents, you can contact our Data Protection Officer at dpo@insiemesocial.it
We respond to all inquiries within 30 days.
Summary of Key Points
- ✅ We collect information to facilitate professional connections
- ✅ Your data helps match you with the right professionals
- ✅ We protect your professional reputation and earnings data
- ✅ You have rights to access, correct, and delete your data
- ✅ We use security measures to protect your information
- ✅ INSIEME is for professionals 18 and older
- ✅ Contact us at privacy@insiemesocial.it with privacy questions
By using INSIEME, you acknowledge that you have read and understood this Privacy Policy.